Keeping You Safe at Hampstead

The health and safety of our audience, company and staff are our top priority. Our health and safety measures are constantly re-evaluated in line with Government and RB Health and Safety advice to ensure we remain a Covid secure venue. We are delighted to be offering you world-class theatre again and your wellbeing and comfort is at the heart of our operations.

Each booker will receive an email in advance of their visit about our café bar offering, and helpful details and reminders to ensure a safe and smooth experience.

Please see our full list of FAQs below. If your question or concern is still unanswered, please call or email the Box Office team: 020 7722 9301 / boxoffice@hampsteadtheatre.com

Thank you.

 

Watch our Health and Safety video 


 

Covid-19 health and safety FAQs

FAQs last updated 27 September 2021.

KEEPING YOU SAFE AT HAMPSTEAD

SD

RESPECT PERSONAL SPACE

MASK

FACE MASKS REQUIRED

TEP CHECKS

TEMPERATURE CHECKS

AIR VENT

STATE OF THE ART VENTILATION

REG CLEAN

ENHANCED CLEANING

ZP2

CONTACTLESS TICKETS

HAND SAN

HAND SANITIZING STATIONS

PURPLE CASHLESS PAYMENT 3

CASHLESS PAYMENT

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If your performance needs to be postponed or cancelled, you’ll have the choice for a full refund or credit on any future performance.

The seating of Main Stage shows has returned to full capacity. A limited number of socially distanced performances will be available across 'night, Mother, Peggy For You, The Forest, The Fever Syndrome and The Fellowship. For more information on these dates, please visit here.


Downstairs, the entire runs of little scratch and Folk will both be at full capacity, with a limited number of socially distanced performances available. For more information on these dates, please visit here.


We want to ensure that everyone’s return to the theatre is as enjoyable as possible, and so we ask you to continue to be mindful of fellow audience members and to respect each other’s space while moving around the building. Throughout the building, we ask audiences to adhere to the signage in place, which have been installed to help direct you through the building safely and with each other’s comfort in mind.

The air in our auditoria and foyer is 100% fresh air introduced from outdoors.  None of it is ‘recycled’ air. Our state-of-the-art air handling systems draw stale air out, introducing entirely fresh air into the main house - 5,243 litres per second! The air in our main house is changed completely every 4 minutes and 45 seconds, and Downstairs every 3 minutes and 40 seconds.

Main Auditorium
Fresh air flow rate: 5,243 litres per second
Extract flow rate: 4,622 litres per second
Calculated Air Change Rate: 12.6 air changes per hour (every 4 mins and 46 seconds).

Downstairs Studio
Fresh air flow rate: 2,028 litres per second
Extract flow rate: 2,131 litres per second
Calculated Air Change Rate: 16.5 air changes per hour (every 3 mins and 38 seconds).

We kindly ask that, out of respect for the performers, other audience members, and in support of our staff, audiences continue to wear face coverings inside the building. This includes both during the show and in the foyer, unless you are exempt. Our front of house staff will continue to wear face coverings too.

Masks will be provided if you’ve left yours at home.

We understand that some people will be exempt from wearing masks for medical reasons. For customers who may find this helpful, Exempt Badges will be offered to help ensure a smooth experience at Hampstead. We can post these out to you in advance of your visit or you can access one on site. Please email boxoffice@hampsteadtheatre.com

Hampstead Theatre also recognises the Hidden Disabilities Sunflower Lanyard. For more information about accessing a Sunflower lanyard, please visit here.

We will not share your contact details with NHS Track and Trace. We will display our Track and Trace QR code on posters around the foyer for those wishing to check-in using the NHS app.

Yes, we will continue to serve a selection from our usual range of food and drink.

You can only pay for food, drink and programmes by card.

All tickets will be E-tickets. You can show them on your device or print them at home. We will not have a box office to collect physical tickets from.

If you do not have an email address, please call the box office and we will make alternative arrangements for you.

Yes, you will be able to purchase a programme on site.

The cloakroom will not be open. You will be able to take your belongings into the auditorium with you, but please bring the minimum amount of personal items needed.

Yes, our toilets will be open and cleaned regularly throughout the day, before, during and after every performance.

Unfortunately latecomers will not be admitted.
We’re afraid not to avoid disruption for the performers and other audience members.

The theatre will be cleaned regularly throughout the day, between every show. Front of House areas will additionally be cleaned during shows, while audience members are in the auditorium. Toilets will be cleaned throughout the day, before, during and after every performance.

Assisted performances (both Audio Described and Captioned) for 'night, Mother, Peggy For You, The Forest, The Fever Syndrome and The Fellowship will take place with reduced seating capacity and full social distancing measures in place, with a reduced seating capacity of 50%. Across the runs of each production, an additional two performances will be played as socially distanced to accommodate for audiences with specific needs.

For more information, click here.

Yes, patrons who use wheelchairs will be able to book as normal. Find out more about our Access provisions here.

Yes, you can collect a hearing device on site. Our devices will be thoroughly cleaned before and after use.

You can purchase any number of tickets in one transaction. For large groups of 10 or more, you may find it easier to speak to one of our Box Office staff on 020 7722 9301 or by emailing boxoffice@hampsteadtheatre.com

If you cannot attend the performance due to having to isolate, please contact us and we will guarantee you a refund up to 2 hours before the performance or help you exchange into a later performance. Please email boxoffice@hampsteadtheatre.com in this instance.

If you have any symptoms of COVID-19, however mild, ​please do not visit the theatre. You should stay at home and arrange to have a test. The most important symptoms of coronavirus (COVID-19) are recent onset of any of the following:

  • a new continuous cough
  • a high temperature
  • a loss of, or change in, your normal sense of taste or smell (anosmia)

Please visit here for further advice.

If you cannot attend the performance due to developing symptoms, please contact us and we will guarantee you a refund up to 2 hours before the performance or help you exchange into a later performance. Please email boxoffice@hampsteadtheatre.com in this instance.

The Cafe Bar is currently closed outside of performances but we are hoping to reopen as soon as we can.

There are currently no plans to live stream any of our upcoming productions. Please sign up to our mailing list to be the first to hear about future live streams.

Our actors take regular Covid-19 tests under the direction of our Health & Safety consultants so they can rehearse and perform as normal. All company members have temperature checks upon arrival for rehearsals and performances. The director and other members of the creative team are socially distanced from the cast and each other at all times. During performances, all company members will be following social distancing backstage and wear face coverings, except the cast when on stage. We also ask audiences to wear their masks during the performance. Carefully designed routes are in place backstage to allow company members to move around safely.