Keeping You Safe at Hampstead

The health and safety of our audience, company and staff are our top priority. Our health and safety measures are constantly re-evaluated in line with Government and RB Health and Safety advice to ensure we remain a Covid secure venue. We are delighted to be offering you world-class theatre again and your wellbeing and comfort is at the heart of our operations.

Each booker will receive an email in advance of their visit about our café bar offering, and helpful details and reminders to ensure a safe and smooth experience.

Please see our full list of FAQs below. If your question or concern is still unanswered, please call or email the Box Office team: 020 7722 9301 / boxoffice@hampsteadtheatre.com

Thank you.

 

Watch our Health and Safety video 


 

Covid-19 health and safety FAQs

FAQs last updated 22 July 2021.

KEEPING YOU SAFE AT HAMPSTEAD

SD

SOCIAL DISTANCING

RED CAP

REDUCED AUDIENCE CAPACITY

MASK

FACE MASKS REQUIRED

TEP CHECKS

TEMPERATURE CHECKS

AIR VENT

STATE OF THE ART VENTILATION

REG CLEAN

ENHANCED CLEANING

ZP2

CONTACTLESS TICKETS

HAND SAN

HAND SANITIZING STATIONS

PURPLE CASHLESS PAYMENT 3

CASHLESS PAYMENT

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If your performance needs to be postponed, you’ll have the choice for a full refund or credit on any future performance.

To ensure a sufficient gap between customers, we have reduced our seating capacity in the Main Stage by 50% and Downstairs by 60%.

On the Main Stage, seating for The Two Character Play is organised into socially distanced groups of 1s, 2s, 3s and 4s, and will remain so for the entirety of its run.

The Memory of Water will run from 3 September - 16 October. Performances from 3 - 25 September will remain socially distanced with a reduced seating capacity of 50%, and tickets are now available to book for those dates. We are hoping to increase capacity for performances from 27 September, but, out of concern for our customers, staff and performing companies, we are exercising caution and will not be putting those performances on sale until closer to the time so we can continue to monitor the situation.

Downstairs, seats for Big Big Sky and Malindadzimu are sold as singles only, but there is now no limit to the number you can purchase in each transaction.

When booking tickets, you are no longer required to sit only with your household or support bubble. For help with larger bookings, do not hesitate to get in touch with our Box Office team.

The Two Character Play, Big Big Sky, Malindadzimu and the first 4 weeks of The Memory of Water will be sold with reduced seating capacity and social distancing measures in place.

Information about the seating arrangements for the final 3 weeks of The Memory of Water and future shows will be announced nearer the time when tickets are released on sale.

The air in our auditoria and foyer is 100% fresh air introduced from outdoors.  None of it is ‘recycled’ air. Our state-of-the-art air handling systems draw stale air out, introducing entirely fresh air into the main house - 5,243 litres per second! The air in our main house is changed completely every 4 minutes and 45 seconds, and Downstairs every 3 minutes and 40 seconds.

We will still require all visitors to wear face masks around the building, including during the show and in the foyer, unless you are exempt. Our front of house staff will be wearing face coverings too.

Masks will be provided if you’ve left yours at home.

We understand that some people will be exempt from wearing masks for medical reasons. For customers who may find this helpful, Exempt Badges will be offered to help ensure a smooth experience at Hampstead. We can post these out to you in advance of your visit or you can access one on site. Please email boxoffice@hampsteadtheatre.com

Hampstead Theatre also recognises the Hidden Disabilities Sunflower Lanyard. For more information about accessing a Sunflower lanyard, please visit here.

We will not share your contact details with NHS Track and Trace. We will display our Track and Trace QR code on posters around the foyer for those wishing to check-in using the NHS app.

Yes, we will be serving a selection from our usual range of food and drink.  Please find a table and our dedicated bar team will take and bring your order. We regret that we are unable to provide service at the bar. If you would like to order interval drinks, you can also do so from a table to ensure a swift service. 

You can only pay for food, drink and programmes by card.

All tickets will be E-tickets. You can show them on your device or print them at home. We will not have a box office to collect physical tickets from.

If you do not have an email address, please call the box office and we will make alternative arrangements for you.

To avoid queues within the theatre, you will be sent your tickets electronically. You can print these at home or show them on your mobile device.

Yes, you will be able to purchase a programme on site.

The cloakroom will not be open. You will be able to take your belongings into the auditorium with you, but please bring the minimum amount of personal items needed.

Yes, our toilets will be open and cleaned regularly throughout the day, before, during and after every performance.

Unfortunately latecomers will not be admitted.
We’re afraid not to avoid disruption for the performers and other audience members.

The theatre will be cleaned regularly throughout the day, between every show. Front of House areas will additionally be cleaned during shows, while audience members are in the auditorium. Toilets will be cleaned throughout the day, before, during and after every performance.

Assisted performances (both Audio Described and Captioned) for The Two Character Play will take place with reduced seating capacity and full social distancing measures in place.

Regardless of any increases in capacity for performances from 27 September, both of the assisted performances for The Memory of Water will also remain socially distanced with a reduced seating capacity of 50%.

For more information, click here.

Yes, patrons who use wheelchairs will be able to book as normal. Find out more about our Access provisions here.

Yes, you can collect a hearing device on site. Our devices will be thoroughly cleaned before and after use.

You can purchase any number of tickets in one transaction. For large groups of 10 or more, you may find it easier to speak to one of our Box Office staff on 020 7722 9301 or by emailing boxoffice@hampsteadtheatre.com

If you cannot attend the performance due to having to isolate, please contact us and we will guarantee you a refund up to 2 hours before the performance or help you exchange into a later performance. Please email boxoffice@hampsteadtheatre.com in this instance.

If you have any symptoms of COVID-19, however mild, ​please do not visit the theatre. You should stay at home and arrange to have a test.  The most important symptoms of coronavirus (COVID-19) are recent onset of any of the following:

  • a new continuous cough
  • a high temperature
  • a loss of, or change in, your normal sense of taste or smell (anosmia)

Please visit here for further advice.

If you cannot attend the performance due to developing symptoms, please contact us and we will guarantee you a refund up to 2 hours before the performance or help you exchange into a later performance. Please email boxoffice@hampsteadtheatre.com in this instance.

The Cafe Bar is currently closed outside of performances but we are hoping to reopen as soon as we can.

There are currently no plans to live stream The Two Character Play, Big Big Sky, The Memory of Water or Malindadzimu. Please sign up to our mailing list to be the first to hear about future live streams.

Our actors take regular Covid-19 tests under the direction of our Health & Safety consultants so they can rehearse and perform as normal. All company members have temperature checks upon arrival for rehearsals and performances. The director and other members of the creative team are socially distanced from the cast and each other at all times. During performances, all company members will be following social distancing backstage and wear face coverings, except the cast when on stage. Carefully designed routes are in place backstage to allow company members to move around safely.