Keeping You Safe at Hampstead

The health and safety of our audience, company and staff are our top priority. Our health and safety measures are constantly re-evaluated in line with Government and RB Health and Safety advice to ensure we remain a Covid secure venue. We are delighted to be offering you world-class theatre again and your wellbeing and comfort is at the heart of our operations.

Each booker will receive an email in advance of their visit about our café bar offering, and helpful details and reminders to ensure a safe and smooth experience.

Please see our full list of FAQs below. If your question or concern is still unanswered, please call or email the Box Office team: 020 7722 9301 / boxoffice@hampsteadtheatre.com

Thank you.

LEARN MORE ABOUT HAMPSTEAD'S AIR VENTILATION

 

Covid-19 health and safety FAQs

FAQs last updated 6 July 2022.

KEEPING YOU SAFE AT HAMPSTEAD

1 Social Distanced 3

RESPECT PERSONAL SPACE

2 MASKS REQUIRED 2

FACE MASKS ENCOURAGED

4 STATE OF THE ART VENTILATION 2

STATE OF THE ART VENTILATION

5 ENHANCED CLEANING 2

ENHANCED CLEANING

7 CONTACTLESS TICKETS 2

CONTACTLESS TICKETS

8 HAND SANITIZING STATIONS 3

HAND SANITISING STATIONS

9 CASHLESS PAYMENT 2

CASHLESS PAYMENT

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Will I get a refund if my performance is postponed?

If your performance needs to be postponed or cancelled, you’ll have the choice for a full refund or credit on any future performance.

What is Hampstead's current seating capacity?

The seating of Main Stage and Downstairs show has returned to full capacity.


Is social distancing in place at Hampstead Theatre?

We want to ensure that everyone’s return to the theatre is as enjoyable as possible, and so we ask you to continue to be mindful of fellow audience members and to respect each other’s space while moving around the building.

How is your air circulated in the theatre?

The air in our auditoria and foyer is 100% fresh air introduced from outdoors.  None of it is ‘recycled’ air. Our state-of-the-art air handling systems draw stale air out, introducing entirely fresh air into the main house - 5,243 litres per second! The air in our main house is changed completely every 4 minutes and 45 seconds, and Downstairs every 3 minutes and 40 seconds.

Main Auditorium
Fresh air flow rate: 5,243 litres per second
Extract flow rate: 4,622 litres per second
Calculated Air Change Rate: 12.6 air changes per hour (every 4 mins and 46 seconds).

Downstairs Studio
Fresh air flow rate: 2,028 litres per second
Extract flow rate: 2,131 litres per second
Calculated Air Change Rate: 16.5 air changes per hour (every 3 mins and 38 seconds).

Will you be serving food and drink?

Yes, we will continue to serve a selection from our usual range of food and drink. Our Café Bar is open Monday - Friday 10am - 11pm, and Saturday 11am - 11pm.

Will I be able to pay in cash?
You can only pay for food, drink and programmes by card.
How do I get my tickets?

All tickets will be E-tickets. You can show them on your device or print them at home. We will not have a box office to collect physical tickets from.

If you do not have an email address, please call the box office and we will make alternative arrangements for you.

Will I be able to purchase a programme?
Yes, you will be able to purchase a programme on site.
Will I be able to use the cloakroom?

The cloakroom will not be open. You will be able to take your belongings into the auditorium with you, but please bring the minimum amount of personal items needed.

Will your toilets be open?

Yes, our toilets will be open and cleaned regularly throughout the day, before, during and after every performance.

Will latecomers be admitted?
Unfortunately latecomers will not be admitted.
Will I be able to re-enter the auditorium during the show?
We’re afraid not to avoid disruption for the performers and other audience members.
How often will you clean the auditorium and public spaces and facilities?

The theatre will be cleaned regularly throughout the day, between every show. Front of House areas will additionally be cleaned during shows, while audience members are in the auditorium. Toilets will be cleaned throughout the day, before, during and after every performance.

Will there be provisions for wheelchair users?

Yes, patrons who use wheelchairs will be able to book as normal. Find out more about our Access provisions here.

Will I be able to borrow a hearing device?

Yes, you can collect a hearing device on site. Our devices will be thoroughly cleaned before and after use.

How many tickets can I purchase in one transaction?
You can purchase any number of tickets in one transaction. For large groups of 10 or more, you may find it easier to speak to one of our Box Office staff on 020 7722 9301 or by emailing boxoffice@hampsteadtheatre.com
What do I do if I cannot attend the performance due to a positive COVID-19 test?

Please contact us and we will guarantee you a refund up to 2 hours before the performance or help you exchange into a later performance. Please email boxoffice@hampsteadtheatre.com in this instance.

Will the Café Bar be open during normal hours?

Our Café Bar's opening hours are currently:

Mon-Fri: 10am-11pm
Sat: 11am-11pm

Find out more about our Café Bar

Will you be live-streaming your shows?

There are currently no plans to live stream any of our upcoming productions. Please sign up to our mailing list to be the first to hear about future live streams.

getting to us

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Hampstead Theatre,
Eton Avenue, Swiss Cottage,
London, NW3 3EU

BOX OFFICE: 020 7722 9301

© 2023 Hampstead Theatre| Registered Charity no: 218506

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