Terms and Conditions
We are committed to ensuring that Hampstead Theatre is a safe, inclusive and respectful place for our teams and our visitors. We will take immediate action when this is not supported by those visiting our venue.
The management team reserves the right to:
• Refuse admission of the ticket holder to the premises
• Refuse entry and use on the premises of any form of audio or visual recording equipment, including cellular telephones
• Refuse admission of unaccompanied minors
• Request the ticket holder to leave the premises
• Make any changes in the performance owing to unforeseen or unavoidable causes e.g cast changes
• Cancel or abandon the performance for reasons beyond its control without notice and without being liable to pay any person compensation for damages other than a full refund to the value of the ticket price
Customer details are held on our database in compliance with the Data Protection Act 1988.
Please note latecomers will not be admitted into the auditorium and there will be no readmissions once the show has started.
Charity Registration No:218506
VAT No: 877 3927 65
Exchange and Cancellation Policy
We do not offer refunds unless the performance is cancelled.
If you cannot attend a performance and contact us at least 24 hours in advance of the performance, you will be entitled to credit on your account or an exchange to an alternative performance of the same production. Credit on account is valid for 1 year from the date of issue.
If you exchange your tickets to an alternative performance of the same production and no seats are available at your chosen price band, you may need to pay the difference.
There is an administration fee of £2 per transaction for credit on account or an exchange to an alternative performance of the same production.
Your tickets cannot be resold via unauthorised third-party ticket resellers. The bearer of any tickets transferred or re-sold in this manner will be refused admittance.
For groups of 10 or more, you must contact us at least 14 days in advance of the performance to request credit on account or exchanges to an alternative performance of the same production.
If Hampstead Theatre postpones or cancels a performance, you’ll have the choice of a full refund or credit on account to use on any future performance. Credit on account is valid for 1 year from the date of issue.
Resales
If you cannot attend a performance and contact us less than 24 hours in advance of the performance and the performance is sold out, as a courtesy we will endeavour to resell your tickets. We cannot guarantee that your tickets will resell. Hampstead Theatre reserves the right to sell other tickets ahead of resale tickets. If we do resell your tickets, your account will be credited to the value of your tickets, for use on a future Hampstead Theatre production, less an administration fee of £2 per transaction. Credit on account is valid for 1 year from the date of issue.
If you prefer to transfer your tickets to a relative or friend, please contact the Box Office on boxoffice@hampsteadtheatre.com or call 020 7722 9301 to arrange this.
Groups
For every nine tickets purchased in a single order, we offer an additional complimentary ticket. This is available online, over the phone or in person. If booked online, this offer will automatically apply to all orders of 10 tickets or more.
For groups of 10 or more, you must contact us at least 14 days in advance of the performance to request credit on account or exchanges to an alternative performance of the same production.
Please note that in the case of a partial return where the remaining tickets are less than 10 and therefore no longer eligible for the group rate, any complimentary tickets must be returned.
Third-party agency sales
If you bought a ticket for a Hampstead Theatre production via a third-party ticket agency and cannot attend a performance, you should contact the seller for their credit/refund policy.
Changes to terms and conditions
Hampstead Theatre reserves the right to change these terms and conditions from time to time, including for historic transactions.
