Terms and Conditions

The management team reserves the right to: 

• Refuse admission of the ticket holder to the premises

• Refuse entry and use on the premises of any form of audio or visual recording equipment, cellular telephones

• Request the ticket holder to leave the premises

• Make any changes in the performance owing to unforeseen or unavoidable cause e.g cast changes

• Cancel or abandon the performance for reason beyond its control without notice and without being liable to pay any person compensation for damages other than a full refund to the value of the ticket price

• Customer details are held on our database in compliance with the Data Protection Act 1988. Your data may also be used for NHS Track and Trace purposes

• Please note latecomers will not be admitted

Charity Registration No:218506
VAT No: 877 3927 65



We can exchange tickets for performances of the same production for a £2 administration fee (per transaction) and only if they are returned to us at least 24 hours before the performance.


In the event of a sold out performance, as a courtesy, we will endeavor to resell your tickets for an administration charge of £2 per ticket. We cannot guarantee a resale and the tickets must be in our possession 48 hours before the performance begins. Hampstead Theatre reserves the right to sell other tickets before returned tickets. If your tickets are re-sold we will arrange a credit with Hampstead Theatre to spend on a future show less a £2 admin fee.