Terms and Conditions

We are committed to ensuring that Hampstead Theatre is a safe, inclusive and respectful place for our teams and our visitors. We will take immediate action when this is not supported by those visiting our venue.

The management team reserves the right to: 

•Refuse admission of the ticket holder to the premises

• Refuse entry and use on the premises of any form of audio or visual recording equipment, including cellular telephones

• Request the ticket holder to leave the premises

• Make any changes in the performance owing to unforeseen or unavoidable causes e.g cast changes

• Cancel or abandon the performance for reasons beyond its control without notice and without being liable to pay any person compensation for damages other than a full refund to the value of the ticket price

Customer details are held on our database in compliance with the Data Protection Act 1988.

Please note latecomers will not be admitted into the auditorium and there will be no readmissions once the show has started.

Charity Registration No:218506
VAT No: 877 3927 65


Exchange and Cancellation Policy 

We do not offer refunds but if you cannot attend a performance and contact us a minimum of 48 hours in advance of the performance, you will be entitled to credit on your account or an exchange to an alternative performance of the same production. If you cannot attend a performance, and contact us a minimum of 24 hours in advance of a production, you will be entitled to an exchange to another performance of the same production. For groups of 10 or more, the cut off period for exchanges or returns to account credit is 14 days before the performance. There is an administration fee of £3 for on account credit and an fee of £2 for exchanges. Please note we cannot exchange tickets for any West End Transfers. All sales for this type of ticket are final.

If your performance needs to be postponed or cancelled, you’ll have the choice for a full refund or credit on any future performance.



In the event of a sold out performance, as a courtesy, we will endeavour to resell your tickets for an administration charge of £3. We cannot guarantee that tickets will resell. Hampstead Theatre reserves the right to sell other tickets before returned tickets. If your tickets are re-sold we will arrange a credit with Hampstead Theatre to spend on a future show.

Even for productions which have previously sold out we cannot guarantee successful resale of returned tickets. You can transfer tickets to a relative or friend; to transfer your tickets to someone else, please contact the Box Office on boxoffice@hampsteadtheatre.com or call 020 7722 9301.